Pal's Sudden Service (Kingsport, Tennessee)
QSR Magazine (June 2009 Issue): "How do you make sure that you hire the best people?"
Thom Crosby (CEO): "One of the things that we did is partner with a company that has a product called Sysdine. Potentials apply online. The program does a survey that gets at applicants' core values and how those align with our company's core values. It gives us a visual score card with lights on it -- red is a no go; yellow caution; green go. It takes applicants step by step to make sure on the front end that what they're looking for is aligned with what we as a concept can deliver. Then the automated system generates the list of interview questions. That's one of these cases we were talking about earlier: determining the right business partner. It's a monthly subscription so it's cheap, fast, and effective."
Captain D's Seafood Kitchen (Nashville, Tennessee)
"A one-year Sysdine pilot program helped Captain D's reduce hourly employee turnover by more than 100 percentage points, and helped the chain achieve a considerable reduction in management turnover." (Captain D's Press Release)
"Captain D's reduced turnover to the 'double digits,' after implementing an employee screening service (Sysdine) that helps the company select staff with a service mindset." (David Head, CEO)
Bread & Company (Nashville, Tennessee)
We found a great and very cost effective service called Sysdine that provided online job applications and screening tools that gave our managers more applicants to chose from, and simple tools to help them better choose new hires. The impact was amazing and virtually immediate. We had hundreds more applications than we ever had previously and were able to be much more selective in hiring. The simple ratings tools our vendor provided helped our many first time leaders quickly hire wisely. As a result, turnover plummeted and has stayed down. (George Green, Vice President, writing in Fast Casual Magazine)
Sagittarius Brands (Parent Company: Captain D's & Del Taco)
"We've had consistently positive feedback from our operators on the friendliness, learning speed and performance of new hires, as well as Sysdine's ease-of-use. There has been an almost immediate impact on operational results as we gain more Sysdine hires into the market. We selected Sysdine due to the system's overall potential value and greater functionality. It's proven to be a great choice." (Jim Lynde, Chief People Officer)
Pal's Sudden Service (Kingsport, Tennessee)
"Year to date in the two categories we track, Store Assistant Managers turnover is 1.27% and General Employee turnover 52%. Using Sysdine's hiring and training modules has helped us truly operationalize the principles in Jim Collin's book 'Good to Great'. It has enabled our process for getting the right people on the bus and it helps us get them in the right positions (seats). So we see the use of Sysdine not only reduces our turnover but it helps us increase productivity." (Thom Crosby; Chief Executive Officer)
Jordan Enterprises (Memphis, Tennessee)
"Sysdine is an incredible resource for all sized businesses. In April 2008, we began using Sysdine and our employee turnover percentage was around 130%; exactly a year has passed, and our company now has a 22.3% turnover rate thanks to Sysdine!" (Mary Higginbotham, Marketing & Special Projects Manager)
Smith Dairy Queens (Bryan, Texas)
"Sysdine has been, and continues to be a great recruiting tool for our company." (Heather L. Barron, Treasurer)
RPM Pizza (Gulfport, Mississippi)
"Sysdine is a company that defines the standard of Customer Service in the IT sector. The same experience you get when you are in the sales room continues every day, even on the weekend, when you contact Customer Service. Our company was so impressed with the service excellence we received in the pilot stages with Sysdine, that our entire office staff voted Sysdine as the Partner of the Year for 2007. I would only select Sysdine if you want a great experience, at a reasonable cost, and you desire to have flexibility in adapting software to meet the needs of your organization. If you are looking for a different kind of experience, you are in the right place." (Alan Lovelace; Director of Human Resources. RPM Pizza is the largest Domino's Pizza franchisee in the U.S.)
Ricker Oil Company (Anderson, Indiana)
"Our managers are getting better-quality applicants with Sysdine." (Karen Mitchener; Director of Human Resources)
Andy's Burgers (Mount Olive, North Carolina)
"Our Sysdine experience has been absolutely wonderful. The entire staff has always been focused on service for our company. It's been the answer to our questions about people processes." (Neal Dennis; Vice President-Operations)
Convenience Store Decisions Magazine
"The Sysdine People Resource Management software helped Pal's win a coveted Malcolm Baldrige National Quality Award." (March 2005 issue)
QSR Magazine
"When Pal's Sudden Service won the Malcolm Baldrige National Quality Award, the chain set a standard for the rest of the restaurant industry." (January 2005 issue)
Pal's Sudden Service (Kingsport, Tennessee)
"Sysdine helped Pal's to become a pillar of management success." (Thom Crosby; Chief Executive Officer)
Awards
Sysdine won the 2007 Strategic Partner Award from RPM Pizza, which is the largest Domino's Pizza franchisee in the U.S.
Sysdine won the 2005 TechStar Award for the development of new technology.
And Sysdine won the 2003 QSR Magazine Applied Technology Award.
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